I'm a Tenant and I have a problem at home where I can smell gas

Firstly Do Not Panic, we are sorry and we are here to help.

Does this relate to an escape of gas in your property? 

• Don't turn on any switches, including light switches. Turn off the oven and don't light anything, like matches or cigarettes.
• Ventilate the house
• Locate the gas meter, turn off the gas.
• Get everyone out of the house
• Phone the National Gas Emergency Service on 0800 111 999

You have been provided a property manual, is the answer to your problem there?

Once you have carried out these steps please email us

mailto:maintenance@serraproperty.co.uk

 I may have a water leak

Does this relate to an leak from your plumbing?

Learn to spot the clues - a leak won’t always present itself as a sudden cascade of water gushing from your ceiling. Spot the signs of a leak, including warped floors, a damp smell or mildew on the walls. You might hear a dripping sound that becomes more noticeable when someone takes a shower or when it rains.

If you think you’ve found a leak,

• Locate the water stop tap in your property, turn it off by turning it clockwise. Make sure everyone in your home knows where this is so that they can act quickly in an emergency.
• If you don’t yet know if the leak is coming from your heating system, turn this off too. You will need to turn off the water supply to your heating system by locating the shut-off valve next to your boiler. Now turn on the hot water tap to drain the system. You should also turn off the boiler with switch next to it.
• Turn off electricity - If there is more than a egg cup full of water being produced every 15 minutes and the water is near electrical outlets or appliances, switch off your power at the mains by identifying the right circuit breakers. Wall sockets and light fittings can also be damaged by water, so on the side of caution to help limit the damage and switch these off too

mailto:maintenance@serraproperty.co.uk

My problem is not an emergency

Is the issue a maintenance problem at your home?

Please check your property manual first then if the issue can not be resolved please email us and we will endeavor to respond as soon as possible, if your issue is not an emergency this may be the next working day but is usually within twelve hours where possible. Please include in your email the property address, pictures of the problem where possible along with a brief description and your contact telephone number

mailto:maintenance@serraproperty.co.uk

Does the issue surround a payment of rent?

At Serra Property we know that sometimes things happen outside of your control, if you are struggling or think you may be about to struggle with paying your rent please let us know as soon as possible and we will do our best to help you. Contact is key either by phone, in person or by email. We are here to help where we can

mailto:accounts@serraproperty.co.uk